Services - Remote Operations

Remote Operations       Remote Consulting and Support

Remote Operations provides complete services for SAP Basis, operating system and database administration, while the customer equipment remains in the customer data center. You can view a sample Services Matrix here, which gives a more detailed list of the individual components included in our Remote Operations Service.

Features
  • Comprehensive 24 x 7 system monitoring and support
  • SAP Basis, operating system and database administration
  • Proactive capacity management
  • Controlled change management
  • Management of level 2 and level 3 support
  • Management reports on your systems health


Benefits

  • Access to certified SAP experts
  • Helps you stay focused on your core competencies
  • Reduces support risks
  • Costs reduction with predictable SAP support costs and improved operational efficiencies
  • Improved reliability, availability and performance of the SAP infrastructure
  • Improved support processes and consistent levels of support
  • Free-up your limited IT staff

     

 

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