| Services
- Remote Operations |
Remote Operations
Remote Consulting and Support
Remote Operations provides complete services for SAP Basis,
operating system and database administration, while the customer
equipment remains in the customer data center. You can view a sample
Services Matrix here, which gives a more detailed list of the
individual components included in our Remote Operations Service.
Features
- Comprehensive 24 x 7 system monitoring and support
- SAP Basis, operating system and database administration
- Proactive capacity management
- Controlled change management
- Management of level 2 and level 3 support
- Management reports on your systems health
Benefits
- Access to certified SAP experts
- Helps you stay focused on your core competencies
- Reduces support risks
- Costs reduction with predictable SAP support costs and
improved operational efficiencies
- Improved reliability, availability and performance of the SAP
infrastructure
- Improved support processes and consistent levels of support
- Free-up your limited IT staff
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