Remote Operations
Remote Consulting and Support
Whatever your SAP technical support needs, ThirdEdge has the
answer.
At ThirdEdge, we have assembled a complete solution for your SAP
support needs. We'll work with you through the entire SAP Technical
Life Cycle from pre-installation planning through upgrades and
steady-state support. With ThirdEdge's 24/7 support, you have
immediate access to round-the-clock expertise, so your SAP system
runs smoothly, day and night, every day of the week.
Today, businesses are concerned with more than just the cost of
hardware, software and implementation. They are looking at the total
cost of ownership for the life of the applications. Many
organizations are finding significant value in a fixed pricing model
for their SAP management needs. With ThirdEdge, there is a distinct
advantage to a per-month cost over the major capital investment
traditionally associated with SAP maintenance/support.
Our Remote Operations service brings
you peace of mind in administering your SAP R/3 environment. Using
Remote Operations assures you of adequate technical support and
guarantees that basic operations such as monitoring, backups, and
routine maintenance are performed on a regular schedule. When you
have questions or problems ThirdEdge certified professionals provide
expert Basis support whenever you need it.
For those customers that don't require 24/7 support and would like
to use our services on an as needed basis, we offer our
Remote Consulting and Support
service.
Each service offered by ThirdEdge is guided by our service delivery
methodology to ensure the highest quality of service. Please view
our methodology here: The ThirdEdge
Methodology
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